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Provenance Wine Club Members Tasting Wine in Vineyard

Wine Club FAQ


 

How much does it cost to join one of the Wine Clubs?

There is no cost to join.


When can I expect to be billed for my club shipments?

Members are billed quarterly in February, May, September, and November and will have club exclusive optional shipments for Summer & Holiday.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.


How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments


How will I know when I will be charged?

You will receive an email notification 2 weeks prior to the billing of your shipment, letting you know the selection and add-on options.  After billing you will see a charge from Provenance Vineyards on your statement.


How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $15 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $15.  Hewitt Collectors Club members enjoy shipping included on every club order.


I have been charged for my club shipment, when will I receive it?

Your card will be charged the day your release ships out to you. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.


How can I make changes to my club membership?

Please visit your account page or you can give us a call at 707-968-3633 Monday - Saturday 9 am - 6 pm and Sunday 9 am - 5 pm to update your account information over the phone.


What discounts do I receive as a club member?

20% discount on all Provenance & Hewitt wines 

15% discount on all winery merchandise


How do I use my membership discount?

Hewitt/Provenance receive 20% off any purchase made online at provenancevineyards.com, while visiting our Cellar Door, or by calling us at 707-968-3633.


How do I cancel my club membership?

We hate to see you go, but if you wish, you may cancel your club membership any time before your quarterly billing by going to your Account page then "My Wine Clubs" and "Manage Subscription".


What happens if my club shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.


What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.


Can I skip or postpone a club shipment?

Yes.  You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open.  At this time, you can choose an alternate shipping date or to skip the shipment altogether.  You must take a minimum of two shipments per year to maintain an active status and your benefits.


Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens.  You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.  Orders picked up at the winery can be customized during your visit.


Can I pick up my club shipment at the winery?

Yes, indeed.  If you live locally you can select to have all club orders be held at the winery for pick up for up to 35 days.  If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you.  You can also make a one-off request to have your club order held during the customization window. 

 

Can someone else pick up my club shipment for me?

What a good friend you have! Just make sure to authorize it first by adding their name to your account in the Member Portal.  We hope they have time for a tasting while they are here.

 

What is an Optional Club Shipment?
In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday.  These are special selections made exclusively for our club members in limited quantities.  You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it.  You may permanently "opt-out" of the optional shipment program by emailing us but you will no longer receive access to the special releases.


Can I share my member benefits with friends or family in my absence?

You sure can.  Twice per year, you can add an additional name to your membership on your account page in the member portal.  This will give that person access to your benefits for a day, including a complimentary tasting for up to four adults, and a 20% discount on wine purchases.  Reservations always appreciated.

 

How do I make a reservation for a tasting at Provenance Vineyards?

Provenance club members receive complimentary Classic or Reserve tastings for up to 4 adults.  Hewitt members can choose either Provenance tasting or book the Hewitt Experience with 48-hour advance reservations.  Reservations are made can be made on the Visit page.  As a member, you will first want to make a Tock account using the email address you signed up with for your Hewitt/Provenance membership. Or you can give us a call at 707-968-3633 Monday - Saturday 9 am - 6 pm and Sunday 9 am - 5 pm and we’d be happy to make the reservation for you over the phone. 

 

Where do club members taste?

Club members have their own space on the patio, weather permitting, or can taste at the main bar.  Hewitt members can book the Hewitt Experience with 48-hour advance reservations. Please email your Club Ambassador, Tiffany Molina, so she can assist in making your next visit a memorable one.

 

How many guests can I bring with me for a tasting?

The first four, including yourself, are complimentary tastings.  Each person after four will receive 30% off of their experience, with the maximum being 6 guests (while we are under COVID-19 restrictions).  Reservations are required.